Shipping Policy

Fulfillment model

Some Hearstead orders may be fulfilled directly by an approved supplier, manufacturer, distributor, or fulfillment partner. When an order is supplier-fulfilled, the fulfillment partner may receive information needed to ship the order, such as your name, shipping address, selected product, SKU, quantity, and shipping method.

Shipping destinations

Hearstead currently expects to support U.S. shipping only unless a product page or checkout flow states otherwise. Some products may have destination restrictions because of supplier rules, carrier availability, product restrictions, batteries, oversized items, PO boxes, APO/FPO addresses, U.S. territories, or other limitations.

If we cannot ship to the address provided, we may ask for a corrected address, offer a different shipping option, cancel the order, or refund the affected item.

Processing and shipping estimates

Shipping estimates shown on product pages, in checkout, or in order messages are estimates, not guarantees, unless we expressly say they are guaranteed.

We will make shipping representations only when we have a reasonable basis for them. Supplier-fulfilled orders may depend on supplier processing time, current inventory, carrier pickup, warehouse schedule, weekend/holiday timing, address validation, and product restrictions.

Do not treat in-stock, available, or similar language as a guaranteed ship date.

Shipping charges

Shipping charges, handling charges, freight charges, residential surcharges, oversized-item fees, and other delivery fees may vary by product, destination, supplier, carrier, and shipping method.

Any applicable shipping charges will be shown at checkout when available. Free-shipping offers, if any, apply only according to their stated terms and may exclude supplier-fulfilled orders, freight items, oversized products, restricted destinations, returns, exchanges, or special handling.

Tracking and split shipments

When tracking is available, Hearstead will provide tracking after we receive source-confirmed tracking information from the supplier, manufacturer, distributor, fulfillment partner, or carrier.

Tracking may not appear immediately after an order is placed. If an order contains multiple items, items may ship separately. A partial shipment does not necessarily mean the rest of the order has been cancelled.

Delays, backorders, and unavailable items

If we learn that an order cannot ship within the stated timeframe, or within the legally applicable default timeframe when no timeframe was stated, we will provide the notice, cancellation option, and refund required by applicable law.

If a supplier reports that a product is backordered, unavailable, discontinued, restricted, or not authorized for fulfillment, Hearstead may cancel the affected item, ask whether you want to wait, request updated information, or offer another lawful remedy.

Address problems and delivery issues

You are responsible for providing a complete and accurate shipping address. Missing apartment numbers, incorrect ZIP codes, invalid addresses, carrier restrictions, inaccessible delivery locations, or refused deliveries can delay or prevent delivery.

If a shipment is damaged, lost, incomplete, or marked delivered but not received, contact Hearstead promptly with your order number and available details. We may need photos, packaging information, carrier details, supplier confirmation, or a written statement to review the issue.